Privacy Policy

We at LegacyDigital believe that your media belongs to you and you alone. We will never share or display your pictures or videos online or anywhere else without your consent.

This Privacy Policy explains what personal information (“Personal Information”) Legacy Digital Productions, LLC (“LegacyDigital”, “we”, “us”) collects when you visit legacydigital.net (our “Sites”), request an estimate, place an order, call, text, or visit our studio in Orange, California, and how we use and protect it. By using our site and services, you agree to this Privacy Policy and to our Terms of Service.

When you request an estimate, place an order, sign up for offers, create an account, or contact us, we collect what you provide: your name, email address, phone number, mailing and shipping addresses, and the details of your estimate or order (for example, the media you are sending and the services you choose). We also keep records of our orders, payments, and conversations with you so we can serve you.

The tapes, film, photos, slides, audio, and other media you send us, and the digital files we make from them, are used only to do the work you ordered. We never share or display them without your consent.

Card payments are processed by Clover, our payment processor. Online, you type your card details into secure fields hosted by Clover; at our counter, cards are taken on a Clover terminal. Your card number, expiration date, and security code never reach our systems, and we do not store them. We keep only the amount, date, and Clover’s reference for each payment.

When you visit our site, we automatically collect your IP address, browser and device type, the pages you view, the site or search that referred you (including search terms when available), and marketing campaign identifiers, including advertising click identifiers such as Google’s (gclid), Microsoft’s (msclkid), and Meta’s (fbclid).

We use call tracking phone numbers so we can tell which ad or web page led to your call. When you call one of these numbers, we collect the number you call from and the marketing source tied to the call. Calls to or from our tracking numbers may be recorded for quality, training, and record keeping. You will hear a notice at the start of the call, and by continuing the call you consent to the recording. If you would rather not be recorded, tell us and we will help you another way.

We use the information we collect to give you estimates, fulfill and ship your orders, take payments, answer questions, send you order updates, follow up on estimates you saved, send offers and newsletters you can opt out of at any time, improve our site and services, and understand which of our marketing brings customers to us. We do not use your information to make automated decisions about you.

Many customers get an estimate online and then order by phone or in person. To understand which marketing works, we may connect an order placed by phone or at our studio to your earlier visit to our site, using your email address or phone number, or a link you click in an email we send about your order.

We do not sell your personal information. We share it only as described here.

• Companies that help us run our business, such as our payment processor, our email delivery service, our call tracking and text messaging provider, shipping carriers, and the companies that host our website. They may use your information only to provide their services to us.
• Advertising platforms, to measure our ads. When an order follows a click on one of our ads, we may send the ad platform (such as Google or Meta) the click identifier and the order’s value. For orders placed by phone or in person, we may also send your email address or phone number in hashed (irreversibly scrambled) form so the platform can match the sale to the ad. We do not send your name, address, or the contents of your order.
• When the law requires it, or when we believe it is necessary to protect the safety, rights, or property of our customers, our business, or others.
• If our business changes hands. If LegacyDigital is sold or merged, customer information may be transferred to the new owner, who must continue to protect it as described in this Privacy Policy.

We use a small number of cookies. One of ours records how you first reached our site and how you most recently returned (for example, the referring site, the campaign, and any advertising click identifier), so that if you place an order later we can tell which marketing brought you to us. It lasts up to about 12 months. Google and Meta analytics and advertising tools on our site may set their own cookies.

You can delete or block cookies in your browser settings; our site and ordering still work without them. If your browser sends a Global Privacy Control signal, we treat it as a request to opt out: any order tied to that visit is left out of the information we send to advertising platforms.

Our Sites may offer a chat assistant that answers questions about our services. Its answers are written by artificial intelligence using only the content published on our Sites. Answers may be incomplete or wrong, so please check the linked page or contact us before relying on one. Please do not enter sensitive personal information (such as payment details, account numbers or health information) in the chat.

When you ask a question, the text of your question and the recent questions and answers from your visit are sent to our AI service providers to find the relevant pages of our Sites and write an answer: Anthropic (which writes answers), OpenAI (used only if Anthropic is unavailable) and Google (which matches your question to pages of our Sites). These providers process the text on our behalf to provide the service.

We keep a record of each question, the answer given, the page it was asked on and the pages the answer linked to, so that we can improve our Sites and the answers. Email addresses and phone numbers are removed automatically before the record is saved, and we do not store your name, IP address or cookies with it. These records are deleted automatically after 30 days.

To prevent abuse, we limit how many questions can be asked from one connection. For this we use a scrambled, one-way form of your IP address that cannot be turned back into the address and expires within a day. The conversation shown in your browser is kept there only until you close the tab or press Clear.

Legacy Digital Productions offers SMS/text messaging for order-related communications and occasional promotional offers. By providing your mobile number and opting in (online, by phone, or in person), you consent to receive text messages from Legacy Digital Productions, which may include payment links, order status updates, and promotional offers.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message; reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

We do not sell, rent, or share your mobile phone number or your SMS opt-in consent with any third parties or affiliates for their own marketing purposes. Your mobile number and consent are used solely by Legacy Digital Productions to communicate with you about your orders and our offers. You may withdraw your consent at any time by replying STOP.

You can unsubscribe from our marketing emails with the link at the bottom of any of them, and stop text messages by replying STOP. You can also ask us to tell you what personal information we have about you, to correct it, or to delete it. To make a request, call us at (888) 405-2685, use our contact page, or write to us at the address below. We will confirm your identity, usually by checking details we already have on file, before acting on a request, and we will respond within a reasonable time. We may keep records we need for orders, taxes, or other legal obligations. We will not treat you differently or charge you more for making a request.

We keep customer and order records for as long as we need them to serve you, keep our business and tax records, and meet our legal obligations, and then delete or de-identify them. The marketing cookie described above expires after about 12 months unless you delete it sooner.

Our site uses encrypted (HTTPS) connections, and we limit access to personal information to the people at LegacyDigital and our service providers who need it to do their work. Where you have an account password, please keep it confidential and do not share it. WHILE LEGACYDIGITAL HAS TAKEN COMMERCIALLY REASONABLE PRECAUTIONS TO SAFEGUARD PERSONAL INFORMATION, LEGACYDIGITAL CANNOT AND DOES NOT GUARANTEE COMPLETE SECURITY OF PERSONAL INFORMATION BECAUSE COMPLETE SECURITY DOES NOT PRESENTLY EXIST ON THE INTERNET.

We will not knowingly collect Personal Information via the Sites from visitors younger than thirteen (13) years of age. We encourage parents to talk to their children about their use of the Internet and the information they disclose on websites.

We will occasionally update this Privacy Policy as necessary to protect our users and to accommodate a changing environment. The changes to our Privacy Policy will be deemed to be effective from the date of posting on our Sites unless we specify otherwise. We recommend that you check the Privacy Policy when you visit our Sites to be sure that you are aware of and understand our current policy. If we make material changes to this Privacy Policy, we will make efforts to prominently post such changes prior to implementing the change. We will not make any retroactive material changes in how we handle previously collected Personal Information unless you allow us to do so, or unless we are legally required to do so, and in such a case we will make efforts to inform registered visitors of information on material changes to this Privacy Policy via email.

Questions, comments, or complaints about this Privacy Policy or how we handle your information are welcome.

Legacy Digital Productions, LLC
202 W Lincoln Ave, Suite A
Orange, CA 92865
(888) 405-2685
Contact us online